We collect information you provide directly to us when you create an account, complete a medical intake form, communicate with a provider, or otherwise interact with our services. This includes:
We use the information we collect to provide, maintain, and improve our telehealth services, including:
We do not sell your personal health information to third parties for marketing purposes.
Guppy Meds operates in compliance with the Health Insurance Portability and Accountability Act (HIPAA). Your protected health information (PHI) is handled with the strictest confidentiality and is used only for treatment, payment, and healthcare operations as permitted by law.
Our providers and staff are trained in HIPAA compliance. We maintain a Business Associate Agreement (BAA) with any third-party vendors that handle PHI on our behalf. You have the right to request access to, amendment of, and an accounting of disclosures of your PHI as described in our Notice of Privacy Practices.
We implement industry-standard security measures to protect your personal and health information, including encryption of data in transit (TLS) and at rest, role-based access controls, and regular security assessments. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
In the event of a data breach that affects your health information, we will notify you as required by HIPAA and applicable state law.
We use cookies and similar tracking technologies to improve your experience on our website. These include session cookies (required for login and security), preference cookies (to remember your settings), and analytics cookies (to understand how users interact with our site).
Analytics data collected does not include your medical information and is used solely to improve the functionality and usability of our website. You can control cookie preferences through your browser settings.
We partner with carefully vetted third parties to deliver our services, including licensed compounding pharmacies, payment processors, and secure messaging platforms. These partners are contractually obligated to handle your data in accordance with applicable law and our privacy standards.
We do not share your identifiable health information with advertisers, data brokers, or marketing platforms.
Depending on your state of residence, you may have certain rights regarding your personal information, including the right to:
To exercise any of these rights, please contact us using the information below.
If you have questions about this Privacy Policy or how we handle your information, please contact our Privacy Officer at:
Guppy Meds
Email: privacy@guppymeds.com
For urgent HIPAA concerns, please call our support line directly.